Tep is currently operating in 36 countries: the United Kingdom, France, Italy, Spain, Australia, Hong Kong, United States, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Iceland, Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, the Netherlands and Ukraine.

In order to book your tep you will need to select your destination and provide your travel dates, delivery information, contact details and billing information.

To ensure availability and reduce shipping expenses we recommend placing orders at least 10 days prior to your travel departure date. However, you can still place orders closer to your departure date.

Not a problem. If you are not ready to place an order, set a tep reminder and we will be in contact closer to your travel dates. Click on the remind link of the top right of the page.

Our system automatically selects the shipping method that will deliver your order on time! If you are travelling on short notice, our system will select the tep express shipping option, in order to ensure you receive the order prior to departure. If we are unable to deliver the parcel on time, the system will automatically prompt you at the time of selecting the travel dates.

We are able to make overnight deliveries across Europe and same-day deliveries in London.

Guaranteed delivery to your destination or home and collection points available in UK airports. Turn your tep on to be instantly connected.

You will receive a package containing:

You switch it on and begin to use it - it's that simple! Your tep device will already have a full battery and include your airtime or data allowance.

In the unlikely event that this may happen, please contact us asap. We will first try to solve the problem remotely. If this is not possible, we will offer to replace your tep.

You can but we do not recommend it as our service is specifically designed to be used in those countries which we cover. In the event that you do this, we would ask you to please contact us beforehand to seek advice.

By using the pre-paid envelope we include and posting it back before from the country where you collected it or had it delivered to you. Please make sure that the device and all of its equipment is inserted in the pre-paid postage envelope and that the package is properly sealed.

Yes, but only at London Heathrow and London Gatwick airports. The return desks are located with our local partner at the Airport, the Excess Baggage Company. Their desks are located in the arrivals halls of each terminal (landside).

First you must notify us so we are aware. This is very important.
Next, we will ask you to send the tep device together with all of its contents via post or courier back to our central office in London, UK.

Please be aware that you'll have to face the cost of this delivery.

Well …this is not ideal! In the event that this were to happen, we would have to charge you a penalty fee.

It's a mobile phone rental service that allows you to have a local number to make and receive calls, access the Internet and emails, enjoy useful travel Apps (e.g. Google maps), completely avoid international roaming charges and pay only local rates.

During your rental period, at the beginning of every day, we will send you a text message informing you of your balance. Alternatively, you can also ask us at any moment if you prefer. Simply call or email us.

You can add additional airtime allowance to your tep smartphone at any stage before or during your rental period. Simply contact us and provide your personal details so we can process the order. Please note that our European service is postpaid, meaning that you pay the bill for calls and texts at the end of your rental period.

Immediately after the handset is returned, all tep devices go through a data eraser process, ensuring that no personal information remains on them.

It's a wireless modem that connects anything Wi-Fi enabled, like an iPhone, laptop or tablet, to 3G Internet. It requires no installation, cables or software. It works like a Wi-Fi hotspot, but it's personal and fits in your pocket. Thus the name, pocket wifi!

The pocket wifi works with any Wi-Fi enabled devices: laptops, smartphones (e.g. iPhone, Androids) or tablets (e.g. iPad, Samsung Galaxy).

You must first open the wireless network menu of your laptop, smartphone or tablet. You'll then have to select the tep network and enter the 8-digit password we provide you. Then simply click on "connect" and you're there!

The data plans we provide can vary depending on the country you are using it in.
Unlimited Internet plans area available in Italy, France, Germany and the United Kingdom.

In the several European mainland countries, however, we are only able to provide a maximum allowance of 50 MB per day. This is made effective from midnight until the following midnight (24 hours in total), EU time.

Tep works with mobile network operators that in most cases set rules and regulations with regards to data consumption. As a result, the term “unlimited” is benchmarked against a fair limit, restricting over-consumption to help the mobile network operators meet their commitment to their customers. As a consequence, all of tep’s “unlimited” allowances are subjected to a Fair Usage policy.

The Fair Usage policy imposed is based on our estimation of the average consumption levels, and should therefore be sufficient for the typical user. Please that if you engage in heavy file downloading and or online streaming activities you face a risk of exceeding the fair usage policy. If you do reach this limit, we will get in touch with you and remind you of your consumption.

See the section “Fair Usage Policy” in the Rental Agreement for more information. In addition, feel free to contact us if you need further assistance.

Each tep pocket wifi keeps track of data consumed, and displays it in real time on the screen of the device. Be aware that this figure resets if the device is turned off.

Some pocket wifi plans have daily megabyte ("MB") allowances. Whilst booking your tep you can find the plans allowance details after selecting the rental dates in the shopping cart page. Once booked, you can find the details of your plan in the confirmation email. Please note that if you plan is unlimited this section does not apply to you.

We currently have the following daily plans available: -
- Pocket wifi (UK) - 150 MB/day (cumulative)
- Pocket wifi (Italy) - 150 MB/day (fixed)
- Pocket wifi (Europe) - 50 MB/day or 150MB/day (fixed)

Cumulative means that the data (e.g. MB's) can be consumed at your discretion - evenly throughout the rental period, or in one sitting - unused data for a day rolls over to the next.

Fixed means that unused data expires at the end of the day, it doesn't not roll over to the next.

If you exceed the specified daily plan limit you will per charged the following rate per MB:

Italy: EUR 0.04 per MB
United Kingdom: £0.03 per MB
Europe - Multiple Countries*: EUR 1.25 per MB

Please note that in the case of Europe Multiple Countries 50 MB/day or 150 MB/day plans we provide a daily buffer of 3 MB beyond the plans limit.

If you reach the Fair usage limit, tep reserves the right to charge the further consumption as follows:

Europe - Multiple Countries: EUR 1.25 per MB
Germany: EUR 0.27 per MB
Italy: EUR 0.04 per MB
Spain: EUR 0.07 per MB
United Kingdom: £ 0.03 per MB

* Please note Europe includes Austria, Belgium, the Czech Republic, France, Greece, Hungary, Ireland, Malta, the Netherlands, Portugal, Romania, Switzerland and Europe Multiple Country related products.

This very much depends on your usage. It's enough for the occasional laptop or tablet daily web browsing or email sending. However, engaging in online activities such as file downloading or online streaming will result in a rapid consumption of the allowance. Additionally, 50 MB is ample data for frequent web browsing, email and application usage on Smartphones.

You can make VoIP calls with the pocket wifi services for Italy, Spain and the UK. With the pocket wifi service for Europe and all other destinations you can only make VoIP calls if you upgrade to the 150 MB /day plan.

The speed can vary depending of the strength of the signal. On average, the connection speed is 5.6Mbps but can reach a maximum of 7.2Mbps.

You can with a maximum of 5 devices at the same time. Naturally, the speed will be split between the devices and the rate of data consumption will rise.

No need for that. The pocket wifi is a Wi-Fi connection, so it will work even if your phone is locked.

Tep is a pre-paid service with the exception of our European smartphone that is post-paid. We work on a pay as you go basis, so there are no contracts or bills at the end.

All transactions are done through credit cards. We accept Visa, Master Card, American Express and Discover.

Please contact tep support and ask for a "refund request form". Fill out the form and post it back to us. Remember that any refund request will first be considered upon the safe return of the rented device(s). Any refund request must be submitted latest two weeks after the device has been returned to us.

When you rent a tep, we hold a security deposit of £120 per device rented. This is to cover our risk in case of loss theft or damage. As soon as we receive our tep device back the amount is released.

You may cancel any reservation at any time at no charge on or before seven (7) days prior to your designated departure date.